Mission
At Pembroke & Co., your success is our success.
We are more than just a third-party service provider. We are your partner with a vested interest in your company’s wins. However, we are all too familiar with the ups and downs of running a business. It’s our job to provide you with more than just our services. We are people with real human experiences (we never outsource beyond our team in the US or automate our work!), and we want you to know that your livelihood is safe in our hands. We keep it transparent with both your team and ours, and will never cut corners. Our culture is built on ethics, and we use this daily to make the best decisions as a company for our team, our clients, and the customers you serve.
Our mission is to provide impeccable services to all of our clients across the globe. No pain point is insignificant and no need is too unique for our team to handle with urgency, creativity, and professionalism.
Our Promise
Trusted Partner
We say it every day — we are an extension of your brand. This is one of the primary reasons you can trust us. Your success is our success, and if you are not winning, we will do everything in our power to get you where you want to be.
Rapid Response
We are known for our quick responses. We know that urgency can make or break an initiative, so you can rest assured that your email has been seen, your phone call will be answered, and that we are already working on a plan of action.
Exceptional Quality
We provide the same level of quality we expect for our own company. We promise to be thorough, consistent, and sincere, all while maintaining the integrity your brand is built on.
Our Values
Transparency
Transparency is one of our strongest values. You will always receive the truth from us, but even if it is a hard truth, it will come hand in hand with a solution.
In-House Team
We are based in Boston, Massachusetts, and our team takes pride in keeping your work in-house. We do not outsource, and we take care to respect your confidentiality.
Code of Ethics
Perhaps our most well-earned value is our code of ethics. We run our business on morals and will always do right by you. This sentiment extends to our own team, as well. We treat everyone with respect, from intern to the c-suite.