Operational Excellence Auditing

Pembroke & Co. offers operational excellence auditing services, including our most requested services outlined below.

Are you interested in exploring another avenue and do not see it listed? Just ask.

Odds are we already monitor for it. We provide a fully custom solution unique to your organization. 

 

Location Hours & Lost Sales

When a store fails to open or close on time, it often results in lost sales and poor customer reviews. When this happens, not only are you losing customers immediately, you are possibly losing future customers.

Time Card Audits

Time theft is one form of internal theft that often goes unnoticed. Buddy punching, falsifying time cards, and extending breaks are all forms of time theft that our services can catch. You’ll have peace of mind knowing your employees will be held accountable.

Manager & Employee Training

We can confirm managers are setting an example reflective of your values, and determine which employees may need additional training. We offer this information discretely and tactfully for you to share with your team, as we want everyone to succeed, just as you do.

Sales Decline

More times than not, a decrease in sales may be due to various operational inefficiencies. Speed of service, order inaccuracies, and unprofessional behavior can all impact sales. We take on a holistic approach and conduct investigations to uncover the causes of sales declines.

Customer Reviews & Complaints

While customer reviews only reveal a portion of the story, they provide insight into where the business needs improvement. Our unique process utilizes video footage and sales data to locate and examine the incidents in question to determine legitimacy. Thoroughly evaluating these reviews allows businesses to target areas of improvement while putting false claims to rest.

Analyzing Workflow

If you have a bottleneck in your workflow, we can help you fix it. Let us dig through the video feed to see what routes can be smoothed out, which problems continue arising, and which steps can be cut down to best utilize your team.

How it Works:

We utilize the systems you have in place from POS transaction data, video feed (CCTV), financial reports, guest and employee reviews, and many more. We work with all industries; quick-service restaurants (QSR), full-service restaurants, convenience stores (C-stores), micro markets, hotels, and retail locations.

An analyst reviews your store’s video for operational issues.

An analyst consolidates a pattern of evidence into a report. The report goes through a rigorous approval process.

The report is delivered straight to your email to view wherever you are.

Interested in learning more?

Connect with us today for a free trial of our services.

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