Services
Loss Prevention
Utilizing proprietary AI, video surveillance, and POS data, we proactively spot theft before it impacts your bottom line with time sensitivity.
Operational Excellence
We explore operational inefficiencies and where sales are being lost through virtual mystery shopping, social media monitoring, and compliance audits.
Recruiting
We connect you with top talent aligned to your mission, offering a white glove service. We only send the most qualified candidates.
Loss Prevention
Utilizing proprietary AI, video surveillance, and POS data, we proactively spot theft before it impacts your bottom line with time sensitivity.
Operational Excellence
We explore operational inefficiencies and where sales are being lost through virtual
mystery shopping, social media monitoring, and compliance
audits.
Recruiting
We connect you with top talent aligned to your mission, offering a white glove service. We only send the most qualified candidates.
New Client-Facing Software
This is your software. We designed this with you, our clients, in mind. This isn’t for the techie, the sales team, the engineers, or the marketing department. This is for you, the owners, operators, and their busy teams. This is for those who don’t have a minute to spare, who are always on the go, and who are doing multiple tasks at the same time. All the items you need, easily digestible and simple to navigate. For those busy doers and those getting things done, this software was built for you.
Contact us to schedule a demo today.
Solutions
AI Verification
Business Performance
Customer Experience
Control Costs
Employee Culture
Risk Management
AI Verification
Verify AI flags to investigate and only send valuable reports.
Business Performance
Increase sales, customer counts, ticket averages, and profits.
Customer Experience
Improve service times and brand standards for more referrals and repeat customers.
Control Costs
Investigate and reduce utility, labor, and food costs. Limit shrinkage and improve inventory processes.
Employee Culture
Create a culture of accountability, allowing employees to thrive in a morally sound environment.
Risk Management
Reduce fraudulent chargebacks, unemployment, insurance, and workers’ comp claims.
AI Verification
Verify AI flags to investigate and only send valuable reports.
Business Performance
Increase sales, customer counts, ticket averages, and profits.
Customer Experience
Improve service times and brand standards for more referrals and repeat customers.
Control Costs
Investigate and reduce utility, labor, and food costs. Limit shrinkage and improve inventory processes.
Employee Culture
Create a culture of accountability, allowing employees to thrive in a morally sound environment.
Risk Management
Reduce fraudulent chargebacks, unemployment, insurance, and workers’ comp claims.
Industries
We are trusted by some of the most recognizable brands in the world.
Will you be next on the list?
We are trusted by some of the most recognizable brands in the world.
Will you be next on the list?
Testimonials
Our commitment to quality has earned us credibility among some of the best in the business.
0
%
of our business has come from client referrals.
"It has been an absolute pleasure working with Bruno and the team at Pembroke & Co. Pembroke & Co. has become part of our team. We originally brought them in for the 'traditional loss prevention', but quickly learned that they go above and beyond the typical service of looking at your POS transactions. They look at hours of operations, safety issues, product levels, and so much more. They are truly a partner in our daily operations. Tell them what you need and the team will work with you to support you. I can also say without a doubt that Bruno cares about the individual relationships. In my opinion, he is no longer a vendor or service provider, but a friend."
Victor Carvalho, Dunkin' Franchisee
Owner of the Carvalho Group
"It is hard to find a company in today's world that treats their customers with so much energy and respect as Pembroke & Co. does. To them, you are the most important client each and every time you engage with them. From day one, Bruno and his team have driven results for us. Our relationship with Pembroke is now entering almost 10 years, and they have continued to innovate and seek ways to increase our bottom line."
Dwar Patel, Multi-Unit Franchisee
CEO of Anna Management
"Working with Pembroke & Co. has been an exceptional experience from start to finish. Their team combines attentive listening with deep expertise, consistently adding value throughout the engagement. They took the time to understand our needs and delivered results with professionalism, integrity, and efficiency. Their genuine commitment to our success was clear in every interaction. I wouldn’t hesitate to recommend Pembroke & Co. to anyone seeking a trusted partner in consulting or HR support."
Private Foundation
Boston, MA
"We have been using Pembroke & Co. for several years and have all of our locations monitored by them. They have found several operational and theft related issues that we were able to address right away before they turned into bigger issues. Their reports are thorough with pictures and time stamps that are easy to read and follow up on with the employees involved... Pembroke has made us more profitable and helped us identify and address issues quicker to improve our business and we are thankful for all that they do for us!"
Vik Patel, Multi-Unit Franchisee
CEO of Purple Square Management
"We engaged Pembroke & Co. a little over two years ago when we needed to overhaul our HR handbook and policies, as well as revamp our corporate culture from top to bottom. Kelly was instrumental in guiding us in creating customized HR policies and procedures that we were able to roll out to both tenured and new hire employees with minimal disruption or resistance. She created a complete set of policies, procedures, and a rollout schedule to build open communication and trust with our employees and gave us guidance to create a fair, non-toxic, positive work environment. Her experience, knowledge, and even disposition have been a stable source of support for us to navigate HR laws and evolving corporate culture realities in today’s world. Having Pembroke & Co. on retainer has been the best decision for our company structure, as we are a medium-sized company that does not require an in-house HR team. Their ability to jump in to navigate employee situations and their very fair pricing structure are ideal for our business needs. We could not be happier working with Kelly and Bruno; they are the best in their business!"
Steven La Guardia
President of Salon Mario Russo
Benefits
Partner
Gain an extra hand or a complete outsourced
solution.
Gain Time
Let us do the heavy lifting, giving you and your team hours back.
Expertise
Our team is well-versed in industry trends, ensuring you are on the cutting edge.
Frequently Asked Questions
We take a proactive approach to loss prevention that is non-stop and therefore, does not allow problem areas to hit your bottom line. Our red flag systems are unique and allow us to find fraudulent transactions quickly. We also do not believe in metric-based LP – instead we believe every location needs to be watched consistently and do not place locations on a performance scale.
Loss is not just money walking out the door. It can also be lost customers, lost time due to not working efficiently, lost product due to mistakes or inventory issues; the list goes on and operational analysis allows us to detect these losses before they hit your bottom line. We now live in a digital age where customers will trust a stranger’s opinion before their own eyes. Negative customer reviews can stop customers from coming to your establishment before they even get to the parking lot. We monitor online reviews, find if there is legitimacy through video feed and allow you to make changes to improve your digital presence.
We are more than a staffing agency. We are your complete human resources solution, providing a white glove service for the hiring process. We thoroughly vet candidates and debrief interviews with you as if we were your internal team. We work off an hourly consulting model with no commission, giving you a more cost-effective option. Our goal is to find the right fit for your organization, and we won’t rest until you gain the right hire.
We follow the full-cycle recruitment process, from drafting job ads to in-depth phone interviews and everything in between. We vet for the right culture fit, someone who aligns with your goals and work ethic, and the right technical skills. Our process goes beyond searching for the right resume and instead focuses on the candidate’s career goals, soft skills, and experience.
We have been in business since 2015 and our office is headquartered in Boston, Massachusetts.
Funny enough, Bruno and Kelly (the founders) got a Pembroke Welsh Corgi named Dudley right as they were starting the business. They began as a loss prevention company and felt the industry had too many negative connotations. They wanted to bring something positive to their business, thus Pembroke was born!
Dudley – The Pembroke Corgi