Operational Excellence
Pembroke & Co. offers proactive, trend-based, operational excellence audits.
Our operational excellence auditing services focus on assessing key areas and monitoring factors that may impact the customer experience. By identifying and addressing potential challenges, we help you streamline operations, improve customer satisfaction, and ensure your business operates at its best.
Hours of Operation
When a location fails to open or close on time, it often results in lost sales and poor customer experience. We utilize video footage to monitor for these occurrences and pinpoint causes for swift action.
Taking Product & Supplies
Inventory shrinkage directly impacts your bottom line by driving up costs and disrupting inventory management. We monitor locations to ensure products and supplies are properly accounted for with an emphasis on malicious behavior.
Labor Management
Labor is a key cost factor, and productivity is crucial. We monitor employees and management to ensure they are working effectively, eliminating time theft and optimizing efficiency to reduce unnecessary labor costs.
Speed of Service
Speed of service is critical for both customer satisfaction and your top line. Delays not only impact the customer experience but also result in missed sales opportunities. We track service times and identify the root cause of the delays to help improve efficiency.
Compliance
Adhering to brand standards is essential for maintaining consistency and ensuring compliance. From uniforms to cleanliness and standard operating procedures, we ensure that employees are following these guidelines to ensure consistency.
Customer Reviews & Complaints
Customer reviews offer valuable insights into areas for improvement. We monitor reviews on all social platforms and verify legitimacy through video footage, helping businesses identify areas of improvement or remove false claims.
Hours of Operation
When a location fails to open or close on time, it often results in lost sales and poor customer experience. We utilize video footage to monitor for these occurrences and pinpoint causes for swift action.
Taking Product & Supplies
Inventory shrinkage directly impacts your bottom line by driving up costs and disrupting inventory management. We monitor locations to ensure products and supplies are properly accounted for with an emphasis on malicious behavior.
Labor Management
Labor is a key cost factor, and productivity is crucial. We monitor employees and management to ensure they are working effectively, eliminating time theft and optimizing efficiency to reduce unnecessary labor costs.
Speed of Service
Speed of service is critical for both customer satisfaction and your top line. Delays not only impact the customer experience but also result in missed sales opportunities. We track service times and identify the root cause of the delays to help improve efficiency.
Compliance
Adhering to brand standards is essential for maintaining consistency and ensuring compliance. From uniforms to cleanliness and standard operating procedures, we ensure that employees are following these guidelines to ensure consistency.
Customer Reviews & Complaints
Customer reviews offer valuable insights into areas for improvement. We monitor reviews on all social platforms and verify legitimacy through video footage, helping businesses identify areas of improvement or remove false claims.
How It Works:
Our trend-based system continuously analyzes patterns over time using video surveillance feeds. This approach enables us to focus on recurring, critical events, allowing us to proactively identify operational opportunities before they escalate.
We utilize your existing video surveillance system and plug in our technology to enhance the current usability.
An analyst proactively monitors your location.
The report is delivered straight to your email to view at your fingertips.
An analyst proactively monitors your location.
The report is delivered straight to your email to view at your fingertips.
An analyst proactively monitors your location.
An analyst consolidates a pattern of trend-based evidence into a report, which goes through a rigorous approval process.
The report is delivered straight to your email to view at your fingertips.
Beyond the Status Quo
Along with our proactive services, we are available for ad-hoc requests to best serve your needs. If there is an area of focus you’d like us to hone in on, just ask. Odds are, we’ve seen it before and already monitor for it.